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At BeBe, we fully believe we are the best tailor in Hoi An. There is a reason our 15-year-old establishment is one of the most prominent names in Hoi An tailoring. We stand out among the other seemingly hundreds of tailors in this town thanks to the many services we provide our customers both in-house and online. We are the most trusted tailor in Hoi An because we offer a truly bespoke experience for our customers, guarantee quality and expertise, and treat every employee like our family.

Before you roll your eyes thinking “ew, self-promotion”, let’s break down exactly what BeBe offers in regards to budget, speed, quality, and everything in between.


We care about our customers

No, really…we do…

Caring about every customer is how BeBe has grown so fast over the last few years. Every order, no matter how big or small matters greatly to us. A person who buys one shirt will be looked after just as well as another who buys a full wardrobe. We know that the person buying one shirt is as likely to tell others about us as someone buying a full wardrobe.

Our friendly staff offers an incredible customer experience. We don’t employ pushy salespeople. You’ll be greeted as soon as you arrive at BeBe without that uncomfortable feeling of walking into a sales trap. Instead, you will be given an ice-cold drink and allowed to freely browse the materials and examples of designs in our shop. Our free, high-speed wifi allows you to search for all the latest designs online and scour our Pinterest boards for styles you like.

You will see plenty of hugs outside our shop when orders are finished. Seeing this tells us that the staff has really made a connection with their customers. The more we know our customer’s personality, the better we will be able to find the right style, colours and fit. At BeBe, we have managed to turn tailoring into a real Vietnamese experience.


Our fabric selection

Finding the right fabric for your garment is part of the fun of the design process and, luckily for you, we at BeBe have the largest selection in Hoi An. From linens to silks and cottons– we have it all. Thanks to our relationship with suppliers throughout the world, over 70% of fabrics we offer at BeBe are unique to our store in Hoi An– you won’t find them anywhere else. This is one of the biggest reasons why we get so many people walking in off the street after seeing our fabrics on display. They haven’t seen fabrics like ours anywhere else in Hoi An.

Not only do we have the largest selection of fabrics in the city, but we offer the highest quality fabrics. We use only the best inside our garments, suit interfacing, and zips.


Transparency

We are known as Hoi An’s most trusted tailor. This is a reputation we have built over 10 years in the business and is not just a by-line. We pride ourselves on this reputation and always want to be transparent. That’s why, when we built our new production facility at the back of BeBe 1, we insisted it was made with large glass windows and the doors remain open to anyone who wants to come in and see exactly what goes on. Worried about the staff conditions? There’s no need to be; just walk straight into the factory and have a look around yourself.

We always want to be fully transparent about pricing with our customers. In the next couple of months, we will be rolling out a new pricing initiative to simplify the process for our customers. You’ll see racks of our fabrics with fixed prices. This will make it so that you can come into our shop and pick a rack of fabric with a price that suits your budget. For example, if a rack is marked $150 USD, you can pick any fabric on that rack to make your garment for $150 USD. This new system will help us be even clearer with our customers. It also lets you know exactly what your options are within your budget.


After sales and continued support

We are very responsive to our customers and potential clients. There are a bunch of ways to get in touch with us– email, online inquiries, Facebook, our website’s live chat, and an old-fashioned phone call are all ways to communicate with us. We guarantee we will get back to you within the hour during our business hours.

We keep your measurements on file and the process is easy. Send us a photo of what you’re looking for and we will send photos of the fabrics that will be suitable for your design. Your new clothes can be with you within 2 weeks.

Air-conditioning & High speed WiFi

Air-conditioning: it’s important.  When the temperature outside rises to nearly 40-degrees and you’re trying on a winter coat, you will start to agree! All 3 BeBe shops have air-con throughout with our most powerful machines being in our fitting rooms. Insert BeBe, where you’ll find the coolest changing rooms in Hoi An.

It’s helpful that BeBe has free and fast wifi throughout for multiple reasons. The most obvious is that you can access design ideas from online, including styles from lead designer, Pinterest, Instagram and others. If there is a colour, cut, or other customisation that you want for your garment, you can find an image online that we can use as a reference when making your piece.


Quality

Our tailors are the very best in town and we’re one of only a few businesses in town with tailors that are located on-site, inside the four walls of our shop. This is of major benefit to you since it means the staff that took your measurements are in direct and constant contact with the tailor sewing your suit. None of the sending out your measurements to a friend with a sewing machine type of thing. We do it all in-house with years of experience behind us.

Our on-site tailors aren’t just competent in suit making. At BeBe, we believe that being experts in a field mean knowing every facet of that industry. That’s why our tailors are experts in creating many different styles and garment types. From basics like suits and shirts to jumpsuits and dresses, if you have a design, we can make it come to life. Our tailors even make wedding gowns on the odd occasion!

BeBe tailors work together as a team to ensure the quality of your garment and to guarantee that every detail is looked over. Each master tailor has a team of 4 tailors allowing us to create your suit in 24 hours while all under the watchful eye of a hugely experienced master tailor.

We at BeBe know how important quality is; both quality of product and quality of experience. A 12-person quality control team works to carefully look over every garment so that we can guarantee that you will leave Hoi An with a garment you will be proud and happy to wear.

We do this by taking every garment through a thorough quality control list we’ve developed over the years. Each garment made at BeBe goes through a thorough 15-point  quality control checklist.


We care about our staff

BeBe is owned by Miss Be who is one of 14 children. Many of the extended BeBe family work at our stores. This is what gives our shops the atmosphere it’s so well-known for. When we say we’re a “Family Business” we mean it.

We believe that our staff are a vital part of the BeBe “family” and are integral to the overall “feel” of our stores. We care about the staff here and know that staff happiness is reflected in the happy atmosphere of our store.

It’s because we care deeply that we make every effort to ensure our staff, the people who keep the shop running, are happy and cared for. Such efforts include supplying free meals on all shifts, no one has to worry about ordering takeaway. After lunch, all our staff is given time for a nap.  Sounds dreamy right? We really appreciate the hard work our staff put in and are continually looking for ways to make sure they know we care.

We’ve found that shortening working days increases productivity and contentment amongst employees. Our staff now work a normal 8-hour shift and enjoy other employee benefits like weekend team-building trips (which are more like a mega-parties), free uniforms, and staff discounts.


What others say

So far it has been us doing the talking. You don’t have to take our word for it. Hear what the most important people have to say, our customers.

TripAdvisor, Facebook, and Google all have plenty to say about us. Check out our reviews on these sites below:

Travel blogs enjoy sharing their experiences with us. You can see those below:

Conclusion

We care…we listen.

It really is that simple. This is what has made us grow over the years. Listening to our customers has led to the introduction of air-con throughout, high-speed wifi, larger changing rooms, fixed pricing and a host of other improvements throughout our stores.
Hearing from customers about their wishes has led us to make company decisions to benefit our employees, clients, and community. When our customers asked for high-quality fabrics, we sourced the very best fabrics worldwide that are exclusive to BeBe within Hoi An. When our customers mentioned the importance of quality, we listened to them and introduced a team of 12 quality controllers. These specialist tailors are dedicated to particular garment types and sourced the highest quality interfacing for our suit ranges. If you ever have questions or ideas for ways that we, as a company, can improve the services we provide, please feel free to drop us a line at contact@bebetailor.com and see why we are Hoi An’s most trusted tailor.